FAQ's
Frequently asked questions
Everything you need before you order
Ordering & products
01What is included with my prayer card?
Our prayer cards are printed on 111lb matte cover stock, triple-coated to boost photo contrast and ensure flawless ink transfer and adhesion, resulting in exceptional image quality with minimal glare.
Cards and envelopes are shipped in a polybag (smaller bags for orders up to 10 items, larger bags for up to 25) or a box, depending on quantity.
02Can I request a custom prayer card?
Yes! We welcome custom requests for specific saints, memorial cards, baptisms, weddings, and other special occasions. Visit our Custom Requests page to get started.
03What sizes are available?
Our prayer cards measure 4×6″ (10.2 × 15.2 cm). Need a different size? Visit our Custom Requests page, we're happy to look into the possibilities for you.
04Are your products made to order?
Yes, each item is printed on demand once you place your order, which allows us to offer a wide range of designs without excess waste.
Shipping
05How long does shipping take?
Every card is printed to order by our production partner, so times can vary. As an estimate, most US orders arrive within about 5–15 business days of ordering.
Estimated timeframes:
- Production: usually 2–7 business days, depending on the product and how busy our print partner is.
- US Standard Shipping: typically 3–8 business days in transit; please allow up to 12 business days from the ship date.
- International Shipping: up to 30 business days from the ship date.
Busy seasons such as Christmas can add time. Need your cards by a certain date? Email us before ordering and we will help you check.
06Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
07Can I track my order?
Yes, once your order ships you'll receive a tracking number via email. You can also check the status of your order on our Track Your Order page.
Returns & quality
08What if my order arrives damaged?
Please contact us within 14 days of delivery with a photo of the damage. Once approved, we'll arrange a replacement or refund within 10 business days.
09Do you accept returns or exchanges?
Yes. You can request a return within 30 days of receiving your order, and EU customers also keep their 14-day right of withdrawal. Personalised items can only be returned if something is wrong with them. Please email us first; all details are in our Refund & Return Policy.
About the shop
10Are your designs original?
Yes, all artwork is designed in-house, inspired by traditional Catholic iconography and devotions.
11Do you offer a subscription or recurring cards?
Yes. The Club opens in January 2027: an exclusive prayer card by post every month, plus the members app and community. Join the Club to be among the first members.
Still have a question?
Write to us and a real person will answer. We're happy to help with parish orders, larger sets and anything you'd like made especially for you.
Contact us →