Refund policy

Refund and return policy

Last updated: 18 October 2026

We want you to be happy with what arrives. You have 30 days from the day you receive your order to request a return. That is our own policy and it is more generous than the law requires. If you live in the European Union you also keep your statutory 14-day right of withdrawal, set out further down this page. Neither right takes anything away from the other, and neither affects your right to a free replacement or refund if something arrives damaged or wrong.

At a glance

• 30 days to request a return, counted from the day you receive your order.
• 14-day statutory withdrawal right for EU customers, on top of the above.
• Damaged, defective or incorrect items: free reprint or full refund, always.
• Personalised items cannot be returned unless something is wrong with them.
• Always contact us first. Parcels sent back without an approved return are not accepted.

How to start a return

Email info@catholicartclub.com with your order number and a short note about what you would like to return and why. A reason is not required for a return within the 30-day window, but it helps us improve.

Once your return is approved we will send you instructions and the address to send the parcel to. Items sent back to us without an approved return request cannot be accepted or refunded, so please always write to us first.

Because every order is printed and shipped by our production partner, the return address depends on where your order was made. We will email you the correct return address as soon as your return is approved. Please do not send returns to any other address, including our registered business address, unless we have told you to.

Condition of returned items

To be eligible for a return, the item must be in the same condition in which you received it: unused, undamaged, with any labels still attached and in its original packaging where possible. Please include your order number or proof of purchase.

You are only liable for any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning. Unpacking a card to look at it is fine. Writing on it, folding it or sending it through the post is not.

Return shipping costs

You pay the cost of sending an item back to us, unless the item is damaged, defective, misprinted or not what you ordered, in which case we cover everything.

We recommend using a tracked service. Until a returned parcel reaches us, it remains your responsibility, so please keep your proof of postage.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If anything is damaged, defective, misprinted or simply not what you ordered, email info@catholicartclub.com within 14 days of delivery with your order number, a short description and clear photos of the issue. Please keep the item until the claim is settled.

Once approved, we arrange a free reprint or a full refund, at no cost to you, within 10 business days. You do not need to return a damaged item unless we ask you to.

Reporting within 14 days helps us settle claims quickly with our production partner. It does not shorten your statutory rights: consumers in the European Union have a legal guarantee of conformity of at least two years from delivery, and consumers elsewhere keep whatever equivalent rights their national law gives them. We never charge you for exercising those rights.

Items that cannot be returned

Every item in our shop is printed on demand after you order it, so we cannot return it to stock. The following are excluded from our 30-day return policy:

• Personalised and custom items, meaning anything made to your specifications or clearly intended for a specific person, such as a card carrying a name, date, dedication or an image you supplied.
• Gift cards.
• Digital downloads once the download has been started.

Where this exclusion applies to a product, we say so clearly on that product page and again at checkout, before you place your order. If we have not told you before you order, the exclusion does not apply.

This exclusion never affects your right to a free reprint or a refund for a damaged, defective, misprinted or incorrect item.

Sale items

Items bought in a sale or with a discount code can be returned under the same 30-day policy as everything else, and are refunded at the price you actually paid. Your statutory rights apply to discounted items in full.

Exchanges

The fastest way to get the item you want is to return the one you have and place a new order separately as soon as your return is approved. That way your new order goes into production straight away instead of waiting for the return to reach us.

Statutory right of withdrawal: 14 days (EU)

Notwithstanding anything above, if you are a consumer and your goods are shipped to the European Union, you have the right to cancel your order within 14 days without giving any reason.

The withdrawal period ends 14 days after the day on which you, or someone you nominated other than the carrier, receives the goods. If your order is delivered in several shipments, it ends 14 days after you receive the last item.

To exercise the right, tell us clearly before the 14 days are up. An email to info@catholicartclub.com is enough. You may use the model withdrawal form at the bottom of this page, but you are not obliged to.

After you tell us, you have a further 14 days to send the goods back. You pay the cost of return. We will refund all payments received from you, including the cost of standard delivery, within 14 days of the day you told us you were withdrawing. We may withhold the refund until we have received the goods back or you have supplied proof of return, whichever is earlier.

In accordance with Article 6:230p(f) of the Dutch Civil Code, implementing Article 16(c) of Directive 2011/83/EU, this right does not apply to goods made to your specifications or clearly personalised.

Refunds

Once we have received and inspected your return we will let you know whether it has been approved. Approved refunds are issued to your original payment method within 10 business days, and in any event within the statutory period that applies to your order.

Your bank or card issuer may need additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund and you still do not see it, email info@catholicartclub.com and we will chase it up.

Refunds are made using the same payment method you used to pay, at no cost to you.

Cancelling before your order ships

Because we print on demand, we can usually only cancel or change an order in the first few hours, before production starts. Email us straight away at info@catholicartclub.com and we will do our best. Once an item is in production it can no longer be cancelled, but your rights above still apply once it arrives.

Complaints

If something is wrong, please tell us first. Send your complaint to info@catholicartclub.com, described fully and clearly. We aim to answer within 14 days of receipt. If a complaint needs more time, we confirm receipt within 14 days and tell you when to expect a full response.

The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available. Consumers in the European Union can contact their national consumer authority or an approved alternative dispute resolution body, and can find help through the European Consumer Centre in their country.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You may also simply email us.

To: CatholicArtClub, Stelling 17, 5245 EA Rosmalen, The Netherlands, info@catholicartclub.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Questions

Write to us at info@catholicartclub.com and a real person will answer.