Shipping policy
Shipping policy
Last updated: 18 October 2026
Every card and print is made once you order it, so delivery happens in two stages: the time we need to print your order, and the time the carrier needs to bring it to your door. Below you will find both, plus what happens if something goes wrong along the way.
At a glance
- Production: usually 2–7 business days, depending on the product and how busy our print partner is.
- United States: typically 3–8 business days in transit with standard shipping, after production. In total, most US orders arrive within about 5–15 business days of ordering.
- Estimates, not guarantees: printing and delivery are handled by our production partner and the carrier, so times can vary.
- Free US shipping: standard shipping is free on US orders of €40 or more (shown in US dollars at checkout).
- Worldwide: we ship to every country. Only the shipping stage differs. Rates and delivery times are shown at checkout.
Where we ship
We ship worldwide. Wherever you are, your order is printed and dispatched by our production partner and handed to a local carrier for the final delivery.
Shipping costs are calculated at checkout based on your destination and the size of your order. The exact amount is always shown before you pay.
Shipping costs to the United States
Standard shipping to the US is charged by order value, and is free on orders of €40 or more. Prices are set in euros and automatically shown in US dollars at checkout, so the exact dollar amounts may vary slightly with the exchange rate.
- Orders up to €14: €4.49
- Orders from €14.01 to €21: €5.49
- Orders from €21.01 to €39.99: €13.49
- Orders of €40 or more: free
Production time
Nothing is shipped from stock. Each item is printed on demand after you order, which lets us offer a wide range of designs without excess waste.
Production usually takes 2–7 business days, depending on the product and current order volume at our production partner. Many orders are ready sooner, but we cannot guarantee an exact date. Production time is counted from the moment your payment is confirmed, and it runs on business days only, so weekends and public holidays are not included.
Only the shipping stage differs by destination. An international order is printed just as quickly as a domestic one; it simply spends longer with the carrier.
During busy periods such as Advent, Christmas, Easter and major feast days, production can take longer. Need your order by a particular date, for example a funeral or a First Communion? Email us before you order and we will help you check what is realistic. For custom cards, a digital download is often the fastest option.
Delivery times
The times below are transit times only, counted from the day your parcel ships. Add the production time above to get the total.
- US Standard: most orders arrive within 3–8 business days. Please allow up to 12 business days from the ship date.
- International: delivery times vary by destination. Please allow up to 30 business days from the ship date.
These are estimates from our carriers, not guarantees. Customs inspections, weather, strikes and local holidays can all add time, and international transit is the least predictable of all.
Whatever the method, we will deliver your order within 30 days of the day you place it. If we cannot, we will tell you before that deadline and you can choose to keep waiting or to cancel your order for a full refund.
Tracking your order
As soon as your order ships you will receive a tracking number by email. You can also follow your parcel from our Track Your Order page.
Tracking can take up to 48 hours to show its first scan, and it is normal for international parcels to go quiet for several days while they move between carriers or wait with customs.
Orders that arrive in more than one parcel
Items are sometimes printed at different facilities. If your order contains several products, it may arrive in separate parcels on different days, each with its own tracking number. You are never charged extra for this.
Customs, duties and taxes
Our prices include applicable taxes. Shipping is shown separately at checkout.
For deliveries that cross a customs border, the authorities in the destination country may charge import duties, customs fees or local taxes. These are not included in our prices and are your responsibility as the importer. We have no control over them and cannot predict or refund them.
If a parcel is refused at customs or returned because these charges were not paid, we can refund the value of the goods once the parcel reaches us, minus the original shipping cost.
Delivery addresses
Please check your address carefully before you order. Because we print on demand, we can usually only change an address in the first few hours, before production starts. Email us straight away at info@catholicartclub.com and we will do our best.
If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and can reship it once the new shipping cost is paid.
Late, stuck or missing parcels
If tracking shows no movement for more than 7 business days, or your parcel is marked as delivered but nowhere to be found, email info@catholicartclub.com with your order number. We will open an investigation with the carrier on your behalf.
Before you write, it is worth checking with your neighbours, your building's reception and any safe place the carrier may have used. Parcels marked as delivered turn up this way more often than you would think.
If a parcel is confirmed lost in transit, we reprint and reship it at our cost, or refund you in full. The choice is yours.
Damaged or incorrect items
If your order arrives damaged, misprinted, or is simply not what you ordered, email us within 14 days of delivery with your order number, a short description and clear photos of the issue. Please keep the item until the claim is settled.
Once approved, we arrange a free reprint or a refund within 10 business days. You never pay for this.
Reporting within 14 days helps us settle claims quickly with our production partner, but it does not shorten your statutory rights. Full details are in our Refund & Return Policy and in Articles 9 and 12 of our Terms of Service.
Risk and ownership
The risk of loss or damage stays with us until your order is delivered to you, or to someone you have nominated other than the carrier. Ownership passes to you once payment has been received in full.
Questions
Write to us at info@catholicartclub.com and a real person will answer. We are happy to help with parish orders, larger sets and anything that needs to arrive by a particular date.